Frequently Asked Questions
General
Can I see the fabric before placing an order?
That is possible, you are welcome to view our stock by appointmenttaleto come and view books.
Are all fabrics in stock?
Almost all fabrics are in stock, but spread across different locations and warehouses.
What is the delivery time?
The standard delivery time for furniture fabrics is 5 to 8 working days.agen, unless otherwise stated with your product. We have other products in Oud-Beijerland and we deliver them as standard within 1-3 working days.agen.
Check our stock without obligation: info@dominikq.com
How do I order curtains?
If you want to order curtains, you can easily submit your wishes via the email address below. After receipt, we will assess your order and provide you with a matching quote.
Our email address: info@dominikq.com
What kind of curtains can be made?
Here you will find a detailed description.
Order
That is possible. Dominikq is busy putting all possible fabrics online on the renewed website. Our range of furniture and curtain fabrics is many times larger than what is currently available online. In the coming period we will work hard to put all fabrics online and so there will be regularelmalways something new to come.
Can't wait that long? You are welcome by appointment to view our large range of fabricstalen or take for specific questionsagen contact us for the possibilities via info@dominikq.com
No that is impossible. Alle fabrics are sold from 1 meter with an increasing meter per 10 cm.
Yes, that is possible at a competitive and fair B2B price. Contact us without obligation for a competitive offer.
What payment methods can I use?talen?
In our webyou can shop with the most commonly used payment methodstalen such as: iDeal, Bancontact, MasterCard, Maestro, Paypal, Amex, Visa, Apple Pay, Google Pay, Shop Pay and Klarna eighteraf betalenPlease note: For Apple Pay, Google Pay. Shop Pay you can use the quick checkout but it will use your default address. For all other options follow the fill-in menu.Vragen or can't figure it out? Contact our customer service or send your order to info@dominikq.com
I can also eighteraf betalen?
Yes, with Klarna you can easily eighteraf betalen.For companies it is possible to order fabric on invoice. Request a B2B login now via info@dominikq.com
I have a discount codeode, but where can I see the new discounted price?
The prices you see on the website are the sales prices, incl. VAT. If you want to know the price of a product with the discount in question, you can add it to your shopelmandje, after entering the discount codeode the new price will appear on the invoice.
Send
Dominikq supplies furniture fabrics, curtains, decorative fabrics, leather and upholstery products in the Netherlands, Europe and beyond.
Shipping Methododes
We mainly ship parcels with Post NL, if you prefer a different delivery company, you can indicate this with your order. The costs for this may differ from the standard shipping costs.
Delivery time
You will find the information in the description of your productaltime expected delivery times. FabricseraItems, maintenance products, etc. are shipped within 1 business day. Furniture fabrics on average 3-6 business days.agen delivery time unless otherwise stated.
If we assume that the shipping time is delayed, we will take this into account altalways contact you personally.
Shipping
-The Netherlands
For sending rolls of fabric the costs are from €6,95 within the Netherlands. For an order value of more than €75 the shipping costs are free. Minimum order excl. shipping costs: €10,00
-Europe
Outside the Netherlands, shipping costs are from €11,50 per order. From 75,00 euro 8,50 and with an order value of €150 or more, shipping costs are free. Minimum order value excl. shipping costs: €10.-
Returns
Unfortunately, it is not possible to return and/or exchange materials/fabrics cut to size. This is in accordance with article 11 of our general terms and conditions. The statutory right of withdrawal applies to other products that have not been cut to size.
You have the right to cancel your order up to 14 days before the XNUMXth day.agen after receipt without giving any reason. After cancellation you have another 14 daysagen to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webstore are at your own expense. These costs are aragen approximately 7,25 per package, for exact rates consult the website of your carrier.
If you exercise your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in the orireturned to the entrepreneur in good condition and packaging.
To exercise this right you can contact us via info@dominikq.comWe will then refund the order amount due within 14 days.agen after registering your return, refund provided that the product has already been received in good order
Returns
Here you will find all information if you want to return a product.
Unfortunately, it is not possible to return and/or exchange materials/fabrics cut to size. This is in accordance with article 11 of our general terms and conditions. The statutory right of withdrawal applies to other products that have not been cut to size.
You have the right to cancel your order up to 14 days before the XNUMXth day.agen after receipt without giving any reason. After cancellation you have another 14 daysagen to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webstore are at your own expense. These costs are aragen approximately 7,25 per package, for exact rates consult the webyour carrier's site. Refund will be processed within 5-10 business days.agen take place.
If you exercise your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in the orioriginal condition and packaging to the entrepreneur. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returned.
To exercise this right you can contact us via info@dominikq.comWe will then refund the order amount due within 14 days.agen after registering your return, refund provided that the product has already been received in good order
You can also request a returnagen through this contact form. to our webwebsite or by email with eventual accompanying photos.
Complaints
It's possible altefore something doesn't go exactly as planned. We recommend that you first report complaints to us by sending an email to info@dominikq.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebstoreApprove via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
It is also possible for consumers in the EU to register complaints via the ODR platform Europese Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been elders is being processed, you are free to file your complaint via the platform of the Europese Union.
Warranty
Quality and good service are very important Dominikq. If there is an error in the substance or product resulting from the manufacturing process, you can correct iteraard alttime to return.
When you want a longer term complaints If you have any problems with your furniture fabric or product, please contact us to look for a suitable solution.
Please note! Please check your furniture fabric in advance, unfortunately we cannot take back processed or cut furniture fabrics and sofa springs.
If you want to order curtains, you can easily submit your wishes via the email address below. After receipt, we will assess your order and provide you with a matching quote.